Shipping & Returns

 

Delivery/ Shipping

We collaborate with COURIER CENTER for Greece and countries abroad. (For the countries abroad, you will need to contact us first via e-mail).
• Clients are informed about delivery time immediately after the order is completed.
• We aim to dispatch your order within 7 working days.
• We will inform you in time in case a product is not available at our Warehouse.
• We send parcels daily, except for Saturday, Sunday, national holidays and days when there is some sort of strike that does not allow the shipping of the parcel.
* Delivery times and dates are subject to our service provider “COURIER CENTER” and the company is not held responsible.

 

Policy returns

If you would like to return/exchange any of the items you have bought, please contact us within 7 days from the day you received your package. Call us at +30 210 4206263 Monday to Friday from 10.00 to 16.00 or email us at kokkashoes@outlook.com. 
• No return will be accepted unless there is prior communication with the company.
• Our company will be charged with the shipping cost, if there has been a case of manufacturing flaw or wrong delivery.
• In case there is an exchange for wrong size, always on the same design, our company will also be charged with the shipping cost of the first exchange attempt.
• In any other case, the client is charged with the relevant shipping cost.
• All products must be returned in their initial good state and in their initial packaging carrying all their accompanying documents.
• The company is not liable for any used products.
• Please note that we will only accept parcels that have been returned with COURIER CENTER ONLY.